FAQ

Delivery

SHIPPING CHARGES

All orders with a Canadian destination address will be charged a variable shipping rate based on package weight and destination region. Shipping charges will be subject to GST/HST as defined by the delivery province.

Orders placed through PanGlobal’s website with a U.S.A destination address will be charged a flat rate shipping fee for each shipping address. This charge will be 40 CAD for delivery to U.S.A, regardless of the number of products ordered.

Customers will be responsible for paying the shipment return fee and reshipment fee for all orders returned by the carrier due to incorrect or incomplete address(es) provided by the customer.

School, Bookstore or Business Orders (with approved credit accounts) will be required to provide Customer “courier account information” prior to shipping, or actual shipping costs will be charged on Customer Invoice. To ensure secure & timely delivery, all shipments will require a signature upon receipt.

NOTE: International Deliveries (outside of Canada or USA) are not eligible for the flat rate shipping fees above. Submit a ticket to confirm estimated shipping fees prior to placing an order, or a Cancellation Fee may apply per Return Policy.

Delivery Options & Timeframes

Standard shipping is by Ground (Canada Post or Purolator), and delivery timeframes are typically within 5-12 business days.

Expedited shipping is available for an additional charge. To clarify charges for a faster delivery, call us Toll Free at 1-866-256-8193 and select Option 1 prior to placing an online order.

Tracking information

Courier tracking information will be provided via email once the order has been processed & shipped. Tracking information can also be obtained by contacting logistics.