Delivery

Download the Reader App

FAQ

Will it work on your device?

You can read the eBooks on a number of devices, like your iPhone, iPad, and Android phones. You can also read them online.

How do I use it?

Login with your personal account, and navigate to your bookshelf. Locate your eBook, on your bookshelf, and click the ‘Read’ button to start reading it.

Delivery

SHIPPING CHARGES

All orders with a Canadian destination address will be charged a variable shipping rate based on package weight and destination region. Shipping charges will be subject to GST/HST as defined by the delivery province.

Orders placed through PanGlobal’s website with a U.S.A destination address will be charged a flat rate shipping fee for each shipping address. This charge will be $50 CAD for delivery to U.S.A, regardless of the number of products ordered.

Customers will be responsible for paying the shipment return fee and reshipment fee for all orders returned by the carrier due to incorrect or incomplete address(es) provided by the customer.

School, Bookstore or Business Orders (with approved credit accounts) will be required to provide Customer “courier account information” prior to shipping, or actual shipping costs will be charged on Customer Invoice. To ensure secure & timely delivery, all shipments will require a signature upon receipt.

NOTE: International Deliveries (outside of Canada or USA) are not eligible for the flat rate shipping fees above. Submit a ticket to confirm estimated shipping fees prior to placing an order, or a Cancellation Fee may apply per Return Policy.

Delivery Options & Timeframes

Standard shipping is by Ground (Canada Post or Purolator), and delivery timeframes are typically within 5-12 business days.

Expedited shipping is available for an additional charge. To clarify charges for a faster delivery, call us Toll Free at 1-866-256-8193 and select Option 1 prior to placing an online order.

Tracking information

Courier tracking information will be provided via email once the order has been processed & shipped. Tracking information can also be obtained by contacting logistics.